Shipping

Shipping

How will I know whether my order has been shipped?

When you place an order on jasondoris.com®, we’ll send you an email confirmation to let you know when it’s been shipped and is headed on its way to you.

To get order status alerts sent to your phone, sign up for jasondoris order status alerts. Click here to learn how.

How can I check on my order’s delivery status?

Visit our Tracking an Order article.

What does it mean when my order status is showing as Processing, Shipped, Item(s) Not Available, or Canceled?

Order Status Definitions:

• Processing – We’ve received your order and are in the process of filling it.
• Shipped – We’ve filled this portion of your order. It’s on the delivery truck and will be delivered soon.
• Item(s) Not Available – This portion of your order was not filled. A Staples expert will be contacting you with more details.
• Canceled – The order was canceled by either the customer or by jasondoris. A Staples expert will be contacting you with more details.

I won’t be available to accept my delivery. What do I do?

If you’ve already placed an order with us, we may be able to reschedule your order for a different delivery day that’s more convenient for you.

• Contact us by scrolling up and selecting the Contact Us button located in the gray section above this article, right of the Search help topics bar.
• If you would like the driver to leave your products (e.g., on the front steps), please fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you don’t post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.
• If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

What if I don’t receive my order by the scheduled delivery date?

If you don’t receive your order by 5 pm on the scheduled delivery date, contact us by scrolling up and selecting the Contact Us button located in the gray section above this article, right of the Search help topics bar. Keep in mind that UPS may deliver to residential addresses as late as 7 pm.

What should I do if my order shows it’s delivered but I don’t have it?

Contact us by scrolling up and selecting the Contact Us button located in the gray section above this article, right of the Search help topics bar.

What do I do if I lose my UPS tracking number?

If you’re a Staples Ship Center customer, you’ll be given your UPS Tracking Number when you ship your order from the Staples retail store. If you forget or misplace your UPS Tracking Number, call the jasondoris retail store from where you shipped your package.

I am missing an item from my order, what should I do?

1. Check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately.
2. If your item was scheduled to arrive with the rest of your order, but was missing, contact us by scrolling up and selecting the Contact Us button located in the gray section above this article, right of the Search help topics bar, for assistance.

Delivery Timing

How long will it take for my order to be delivered?

We’ll provide you with an estimated delivery date when you place your order. You will also be notified of the estimated delivery date in a confirmation email. (Not available for in-store orders if an email address is not submitted.) Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments. Custom, special order and backordered items, some furniture items, and those items originating directly from the product vendor or manufacturer are excluded from Next Business-Day Delivery.

We deliver between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. We cannot determine your exact delivery time, but we can tell you if your order has been shipped and whether or not any problems have been reported to us that could delay delivery.

If you’ve purchased a software download, your order will be fulfilled via a separate email confirmation. This email will include download links and instructions on how to complete the download.

Note: An extra day may be added onto delivery for jasondoris.com orders that have been paid for in a Staples retail store at the register, due to order processing in the store.

For more specific delivery details, visit our Tracking an Order article.

Do I have to wait at my house or office all day for my delivery?

For your security and protection, it’s best to have someone available to sign for your order between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays.

Our drivers’ delivery routes change from day to day so there is no way to determine the exact time your order will be delivered. If you’d like the driver to leave your shipment (on the front steps, for example), you need to fill out the Driver Release Agreement. If you don’t post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

What time can I expect my order to be delivered?

In most cases, our drivers deliver orders between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. UPS may deliver to residential addresses as late as 7 pm. Since our drivers’ delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.

Can I specify a delivery time for my order?

We are unable to specify a particular time for your order to be delivered.

• Office supply orders: Items stocked in a jasondoris warehouse can generally be delivered any weekday.
• Furniture orders: Delivery date changes cannot be guaranteed; however, we will do our best to accommodate your request. This request will require approval from the local delivery manager pending regular furniture delivery schedules for your area.

Note: Products not stocked in a Staples warehouse are unable to have a specific delivery date assigned to them.